Issues with MyLibrary

Incident Report for Monotype

Postmortem

A root-cause analysis for this issue has been performed and is now available at:
https://monotyperca.s3.us-east-1.amazonaws.com/2025/03/09/Public+RCA+-+MyLibrary+Downtime+on+9th+Mar+2025.pdf

Posted Mar 26, 2025 - 04:42 UTC

Resolved

The issue affecting MyLibrary has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.
Posted Mar 09, 2025 - 07:10 UTC

Monitoring

The issue affecting MyLibrary has been resolved, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
Posted Mar 09, 2025 - 06:35 UTC

Update

We have identified the issue affecting MyLibrary. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
Posted Mar 09, 2025 - 06:34 UTC

Identified

We have identified the issue affecting MyLibrary. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
Posted Mar 09, 2025 - 06:30 UTC

Investigating

We are aware of an issue causing degraded performance on MyLibrary. Our engineers are investigating the cause and working to restore normal service as quickly as possible. We apologize for any inconvenience and will keep you updated.
Posted Mar 09, 2025 - 06:20 UTC
This incident affected: Monotype Fonts (MyLibrary).