Error rate increased on Enterprise

Incident Report for Monotype

Postmortem

A root-cause analysis for this issue has been performed and is now available at:
https://monotyperca.s3.us-east-1.amazonaws.com/2026/09/22/CCOE-4400_Public_RCA.pdf

Posted Sep 28, 2026 - 14:27 UTC

Resolved

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
Posted Sep 22, 2026 - 08:13 UTC

Monitoring

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
Posted Sep 22, 2026 - 07:48 UTC

Identified

We have identified the issue affecting search functionality on Enterprise. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
Posted Sep 22, 2026 - 07:38 UTC

Investigating

We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
Posted Sep 22, 2026 - 06:44 UTC
This incident affected: Monotype Fonts (DashBoard, Browse, MyLibrary, Manage).